As legal professionals, we are charged with the duty of providing clients with the best representation possible, to be a zealous advocate, and putting the interests of clients ahead of our own. We are to do this in accordance with the highest ethical and professional standards, always observing the tenets of attorney-client privilege and confidentiality. It is a high calling. But there is a level of client care that goes beyond ethical responsibility – – it’s client care that CARES.
Let’s face it, when most people seek the services of an attorney, it’s not because it’s one of the happiest times in their life. Hiring a lawyer is often associated with conflict, problems, and potential legal battles, which can make people feel anxious and uneasy. There is also the financial burden of legal fees, which can be significant, adding to the stress of an already difficult situation. Added to that, many people do not fully understand the legal process, causing confusion and worry about navigating the system.
However, when a lawyer is able to effectively communicate, provide clear guidance, and successfully resolve the legal issue, clients can feel very satisfied with their experience. But clients who believe their attorney genuinely cares – – not just about the case – – but about them, what they are going through, what their life will be like when all is said and done, and treats them with dignity and respect, experience a level of service and care that goes beyond the rules of professional conduct and ethical responsibility.
A very skilled attorney once shared the following advice: “Our job is to help guide clients through some of the most emotionally difficult times in their life, while also efficiently guiding them through the overwhelming and confusing world of the legal system.” She also provided these words of wisdom:
- Remember that we are generally dealing with good people who are at their worst.
- Don’t take things personally, don’t get personally involved, but do remember to serve the clients with a personal touch.
- Every client deserves equal treatment, and to be seen and heard.
- Regardless of how we feel about a client, what they have done, what has been done to them, their social or economic status, or the reason they are sitting in our office, it is not our job to judge.
- It is our job to provide effective, professional, and zealous representation to every client we undertake to serve and to do it with the utmost respect, dignity, and care.
We often see some very fine people at the absolute lowest point in their lives; a time when the best thing we can do is honor their pain, listen to their fears and concerns, acknowledge their sense of frustration and anger, and encourage them at every step of their legal journey.
By listening, providing updates along the way, and gently guiding clients through the steps needed to move their case forward, they are assured that they do not have to face things alone. They have an advocate and a partner in the process. Remind them after every step how much closer they are to success and resolution of their legal issues. Thank them for their help.
Assisting the clients in this way enables them to perform their part in the process with the comfort and confidence of knowing they have a competent, caring team behind them – – a team that provides care beyond what’s required by the rules.
Categorized in: Legal Procedure
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